Question 1

Where does Satsuki source its matcha?

Accepted Answer

All Satsuki matcha comes from a single estate in Uji, Kyoto — Japan's oldest and most respected matcha-producing region. We import directly, eliminating distributors to ensure freshness and traceability.

Question 2

Is your matcha organic?

Accepted Answer

Our Organic Matcha holds JAS (Japanese Agricultural Standard) organic certification, the Japanese equivalent of EU organic. Our Everyday Matcha is ceremonial-grade but not organically certified — the estate uses minimal chemical inputs but has not pursued organic certification for that line.

Question 3

What is the difference between ceremonial and organic matcha?

Accepted Answer

Ceremonial-grade matcha (Everyday Matcha) is first-flush, shaded for 25–30 days, and stone-milled for smooth straight drinking. Organic Matcha is JAS-certified organic with balanced flavour suitable across all preparation styles — lattes, cooking, and straight.

Question 4

What is hōjicha, and how is it different from matcha?

Accepted Answer

Hōjicha is green tea roasted over charcoal at high heat, which transforms its character from fresh and vegetal to warm, nutty, and caramel-like. The roasting also reduces caffeine to roughly 7 mg per serving compared to 68 mg for matcha, making it suitable for evenings.

Question 5

How should I store matcha after opening?

Accepted Answer

Store in a cool, dark place — a kitchen cupboard away from heat is fine. Refrigerator storage is acceptable but bring to room temperature before opening to avoid condensation. Use within 6–8 weeks of opening for peak flavour.

Question 6

How long does a 30 g tin last?

Accepted Answer

At 1.5 g per serving, a 30 g tin yields approximately 20 servings. For daily morning matcha, that is roughly three weeks of use.

Question 7

What is the recommended brewing ratio?

Accepted Answer

1.5–2 g of matcha per 60 ml of water at 70 °C for usucha (thin matcha). For a latte, use 2 g per 30 ml water whisked to a paste, then add 150 ml steamed milk.

Question 8

Do I need special equipment to prepare matcha?

Accepted Answer

A bamboo whisk (chasen) produces the best results for straight matcha, but it is not essential. A small kitchen whisk or electric milk frother works well, especially for lattes. Hōjicha requires no special equipment at all.

Question 9

What water temperature should I use?

Accepted Answer

Use 70 °C for both the Everyday Matcha and the Organic Matcha. Hōjicha is more forgiving and can be brewed at 80–90 °C without bitterness. Avoid boiling water for all products — it will scald the leaves and produce a harsh flavour.

Question 10

Can I use matcha in cooking and baking?

Accepted Answer

Yes. The Organic Matcha is particularly well-suited to baking — its balanced, clean profile holds up at moderate temperatures and mixes evenly into batters and doughs. Use 1–2 teaspoons per recipe depending on desired intensity.

Question 11

How do I place an order?

Accepted Answer

Browse our shop, select a product, and click through to our secure Stripe checkout. No account registration is required. For wholesale and B2B supply, use the contact form.

Question 12

Where do you ship to?

Accepted Answer

We ship to Germany and selected EU countries. Shipping costs and delivery times are displayed at checkout before payment.

Question 13

How long does delivery take?

Accepted Answer

Orders are dispatched within 2–4 working days from our Berlin warehouse. Delivery within Germany typically takes 2–4 business days, EU shipments 5–10 business days.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and SEPA direct debit. All payments are processed securely through Stripe. Prices include VAT.

Question 15

Can I track my order?

Accepted Answer

Yes. You will receive a confirmation email with tracking information once your order has been dispatched. If you have not received a tracking email within 3 working days, contact us at info@satsukimatcha.com.

Question 16

What is your return policy?

Accepted Answer

Due to the nature of food products, we cannot accept returns on opened tins. If your order arrives damaged or you receive the wrong product, contact us at info@satsukimatcha.com within 14 days and we will arrange a replacement.

Question 17

Can I order wholesale for my café or restaurant?

Accepted Answer

Yes — we supply cafés, hotels, and studios across Germany and the EU. Visit our wholesale page or use the contact form to request volume pricing, supply details, and sample availability.

Question 18

What is the minimum order quantity?

Accepted Answer

There is no fixed minimum for first orders — we would rather you try the product properly. For recurring supply, we discuss quantities based on your throughput. Get in touch and we will work something out.

Question 19

Can I get custom packaging or white-label products?

Accepted Answer

Custom packaging is available for larger volume commitments. Reach out with your requirements and we can discuss feasibility and lead times.

Question 20

What are your payment terms for wholesale?

Accepted Answer

First orders are prepaid. Established accounts can discuss net payment terms after the first two orders.

Question 21

Where is Satsuki based?

Accepted Answer

Satsuki is based in Berlin, Germany. We import directly from Uji, Kyoto, and ship from our Berlin warehouse. All customer-facing communication is handled from Berlin.

Question 22

Can I buy Satsuki matcha in Berlin?

Accepted Answer

Satsuki is an online brand — we do not operate a physical store in Berlin. You can order directly through our website with delivery across Germany, typically within 2–4 working days. We ship from our Berlin warehouse.

Question 23

Do you ship across Europe?

Accepted Answer

Yes — we ship to Germany and selected EU countries from our Berlin warehouse. Delivery within Germany takes 2–4 business days. EU-wide delivery typically takes 5–10 business days. Shipping costs are shown at checkout.

Question 24

Is Satsuki available in other countries outside Germany?

Accepted Answer

We currently ship to Germany and selected EU countries. For B2B wholesale supply, we work with venues across Germany and Europe. If you are outside our standard shipping zones, contact us at info@satsukimatcha.com and we will check what is possible.

Question 25

How can I contact Satsuki?

Accepted Answer

Email us at info@satsukimatcha.com or use the contact form on our website. For wholesale inquiries, please mention your venue name and location so we can respond with relevant details.

Question 26

Do you have a physical store?

Accepted Answer

We are an online-first brand and do not currently operate a retail storefront. Our full product range is available through our online shop with delivery across Germany and the EU.

Everything you need to know.

Products & Quality

Preparation & Brewing

Orders & Shipping

Wholesale & B2B

About Satsuki

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