Privacy Policy

1. Controller

The controller within the meaning of the GDPR is:
Satsuki Matcha GbR
Anna Lisa Dünwald & Mateo Ruska Martin
Vopeliuspfad 6
14169 Berlin, Germany

Email: info@satsukimatcha.com

2. General Information

We take the protection of your personal data seriously. Personal data is any information that can be used to identify you. This Privacy Policy explains what data we collect, why, and what rights you have.

3. Server Log Files

When you visit our website, our hosting provider automatically collects server log files, including:

• The page accessed
• Date and time of access
• IP address
• Data volume transferred
• Referrer URL
• Browser used

This data is processed on the basis of Art. 6(1)(f) GDPR to ensure the stable and secure operation of our website.

4. Cookies

Our website uses only technically necessary cookies (e.g. for shopping cart functionality and session management). These cookies are essential for the website to operate and are processed on the basis of Art. 6(1)(f) GDPR. We do not use analytics or marketing cookies.

5. Contact

When you contact us by email or contact form, we process the information you provide (name, email address, message) to respond to your inquiry. The legal basis is Art. 6(1)(b) GDPR if your inquiry relates to a contract, or Art. 6(1)(f) GDPR based on our legitimate interest in responding to inquiries.

6. Orders and Payment Processing

When you place an order, we collect your name, email address, shipping address, and billing address to fulfill the contract. The legal basis is Art. 6(1)(b) GDPR.

Payment is processed by Stripe, Inc. When you enter your payment details, these are transmitted directly to Stripe. We do not store your credit card or payment details on our servers. Stripe's privacy policy: https://stripe.com/privacy

7. Shipping

To fulfill your order, we share your name and shipping address with our shipping provider. If you consent during checkout, we may also share your email address so the shipping provider can send you delivery status updates.

The legal basis is Art. 6(1)(b) GDPR for shipping and Art. 6(1)(a) GDPR for email notifications.

8. Newsletter

If you subscribe to our newsletter, we process your email address to send you updates about products, seasonal arrivals, and related content. The legal basis is your consent pursuant to Art. 6(1)(a) GDPR. You can unsubscribe at any time using the link in every email.

Our newsletter is sent via Mailchimp (Intuit Inc.). Mailchimp's privacy policy: https://www.intuit.com/privacy/statement/

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.

10. Data Retention

We retain personal data only as long as necessary for the respective purpose or as required by law (e.g. tax retention periods of 10 years under German law).

11. Your Rights

Under the GDPR, you have the right to:

• Access (Art. 15 GDPR)
• Rectification (Art. 16 GDPR)
• Erasure (Art. 17 GDPR)
• Restriction of processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Objection (Art. 21 GDPR)

Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@satsukimatcha.com

12. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority pursuant to Art. 77 GDPR. The responsible authority for Berlin is:

Berliner Beauftragte für Datenschutz und Informationsfreiheit
https://www.datenschutz-berlin.de

13. International Transfers

Some of our service providers (e.g. Stripe, Mailchimp) may process data outside the European Economic Area. In such cases, we rely on the European Commission's Standard Contractual Clauses or adequacy decisions to ensure an appropriate level of data protection.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version is always available on our website.

Last updated: April 2026