Frequently asked.
Sourcing, brewing, shipping, wholesale — everything we get asked. Can't find what you need? Email info@satsukimatcha.com.
Products & Quality
Where does Satsuki source its matcha?
All Satsuki matcha comes from a single estate in Uji, Kyoto — Japan's oldest and most respected matcha-producing region. We import directly, eliminating distributors to ensure freshness and traceability.
Is your matcha organic?
Our Organic Matcha holds JAS (Japanese Agricultural Standard) organic certification, the Japanese equivalent of EU organic. Our Everyday Matcha is ceremonial-grade but not organically certified — the estate uses minimal chemical inputs but has not pursued organic certification for that line.
What's the difference between ceremonial and organic matcha?
Ceremonial-grade matcha (Everyday Matcha) is first-flush, shaded for 25–30 days, and stone-milled for smooth straight drinking. Organic Matcha is JAS-certified organic with balanced flavour suitable across all preparation styles — lattes, cooking, and straight.
What is hōjicha, and how is it different from matcha?
Hōjicha is green tea roasted over charcoal at high heat, which transforms its character from fresh and vegetal to warm, nutty, and caramel-like. The roasting also reduces caffeine to roughly 7 mg per serving compared to 68 mg for matcha, making it suitable for evenings.
How should I store matcha after opening?
Store in a cool, dark place — a kitchen cupboard away from heat is fine. Refrigerator storage is acceptable but bring to room temperature before opening to avoid condensation. Use within 6–8 weeks of opening for peak flavour.
How long does a 30 g tin last?
At 1.5 g per serving, a 30 g tin yields approximately 20 servings. For daily morning matcha, that's roughly three weeks of use.
Preparation & Brewing
What is the recommended brewing ratio?
1.5–2 g of matcha per 60 ml of water at 70 °C for usucha (thin matcha). For a latte, use 2 g per 30 ml water whisked to a paste, then add 150 ml steamed milk.
Do I need special equipment to prepare matcha?
A bamboo whisk (chasen) produces the best results for straight matcha, but it's not essential. A small kitchen whisk or electric milk frother works well, especially for lattes. Hōjicha requires no special equipment at all.
What water temperature should I use?
Use 70 °C for both the Everyday Matcha and the Organic Matcha. Hōjicha is more forgiving and can be brewed at 80–90 °C without bitterness. Avoid boiling water for all products — it will scald the leaves and produce a harsh flavour.
Can I use matcha in cooking and baking?
Yes. The Organic Matcha is particularly well-suited to baking — its balanced, clean profile holds up at moderate temperatures and mixes evenly into batters and doughs. Use 1–2 teaspoons per recipe depending on desired intensity.
Orders & Shipping
How do I place an order?
Browse our shop, select a product, and click through to checkout. No account registration is required. For wholesale and B2B supply, use the contact form.
Where do you ship to?
We ship to Germany and selected EU countries. Shipping costs and delivery times are displayed at checkout before payment.
How long does delivery take?
Orders are dispatched within 2–4 working days from our Berlin warehouse. Delivery within Germany typically takes 2–4 business days, EU shipments 5–10 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and SEPA direct debit. All payments are processed securely. Prices include VAT.
Can I track my order?
Yes. You'll receive a confirmation email with tracking information once your order has been dispatched. If you haven't received a tracking email within 3 working days, contact us at info@satsukimatcha.com.
What is your return policy?
Due to the nature of food products, we can't accept returns on opened tins. If your order arrives damaged or you receive the wrong product, contact us at info@satsukimatcha.com within 14 days and we'll arrange a replacement.
Wholesale & B2B
Can I order wholesale for my café or restaurant?
Yes — we supply cafés, hotels, and studios across Germany and the EU. Visit our wholesale page or use the contact form to request volume pricing, supply details, and sample availability.
What is the minimum order quantity?
There is no fixed minimum for first orders — we'd rather you try the product properly. For recurring supply, we discuss quantities based on your throughput. Get in touch and we'll work something out.
Can I get custom packaging or white-label products?
Custom packaging is available for larger volume commitments. Reach out with your requirements and we can discuss feasibility and lead times.
What are your payment terms for wholesale?
First orders are prepaid. Established accounts can discuss net payment terms after the first two orders.
About Satsuki
Where is Satsuki based?
Satsuki is based in Berlin, Germany. We import directly from Uji, Kyoto, and ship from our Berlin warehouse. All customer-facing communication is handled from Berlin.
How can I contact Satsuki?
Email us at info@satsukimatcha.com or use the contact form on our website. For wholesale inquiries, please mention your venue name and location so we can respond with relevant details.
Do you have a physical store?
We are an online-first brand and don't currently operate a retail storefront. Our full product range is available through our online shop with delivery across Germany and the EU.